Last Updated: August 21, 2026
At SAARVIYA, we strive to provide a smooth and transparent shopping experience. This Cancellation Policy explains the terms and conditions for cancelling orders placed through our website.
SAARVIYA is a fashion and lifestyle brand operated by Chakraborty Consultancy.
By placing an order on our website, you agree to the terms of this Cancellation Policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order before the order has been shipped or dispatched.
To request cancellation, please contact our customer support team as soon as possible after placing the order.
You can contact us through:
Email: care@saarviya.com
Customer Support: +91 8158857509
Please provide your:
- Order number
- Customer name
- Registered mobile number
- Reason for cancellation
Cancellation requests will be processed only if the order has not already been shipped, dispatched, or handed over to our delivery partner.
2. Cancellation After Shipment
Once an order has been shipped, dispatched, or handed over to the logistics or delivery partner, it may no longer be eligible for cancellation.
In such cases, after successful delivery, the customer may request a return in accordance with our Refund & Return Policy, subject to the applicable eligibility conditions.
Eligible return requests must be raised within 3 days from the date of delivery.
3. Cancellation Confirmation
A cancellation request does not automatically mean that the order has been cancelled.
Your cancellation will be considered successful only after you receive a cancellation confirmation from SAARVIYA through email, SMS, WhatsApp, or another official communication channel.
If the order has already entered the shipping or dispatch process, we may not be able to cancel the order.
4. Refund for Cancelled Orders
If a prepaid order is successfully cancelled before shipment or dispatch, the eligible refund will be initiated after confirmation of the cancellation.
Refunds will generally be processed through the original payment method used while placing the order, wherever technically possible.
The refund processing timeline may depend on the payment method, bank, UPI provider, card issuer, or payment service provider.
Once the refund is initiated, it may take additional time for the amount to reflect in the customer’s account.
5. Cancellation by SAARVIYA
SAARVIYA reserves the right to cancel an order in certain situations, including but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Technical or system errors
- Payment verification failure
- Incomplete or incorrect customer information
- Delivery service unavailability
- Suspected fraudulent or unauthorised transactions
- Violation of our Terms & Conditions
- Other operational or security-related reasons
If an order is cancelled by SAARVIYA after successful payment has been received, the eligible amount will be refunded to the customer through the applicable refund process.
6. Failed or Unsuccessful Payments
In the event of a failed or unsuccessful payment, the order may not be confirmed.
If any amount is debited from your account but the order is not successfully created or confirmed, the payment will be handled according to the policies and processes of the applicable bank or payment service provider.
Customers may contact our support team for assistance regarding such transactions.
Email: care@saarviya.com
Customer Support: +91 8158857509
7. Duplicate Orders
If you accidentally place or pay for the same order more than once, please contact us immediately.
After verification, we will review the duplicate transaction and take appropriate action, including cancellation and refund of the eligible duplicate order, where applicable.
8. Right to Refuse or Cancel Orders
SAARVIYA reserves the right to refuse or cancel any order where reasonably necessary to protect customers, the business, or the security of our platform.
This may include cases involving suspected:
- Fraudulent transactions
- Unauthorised payment activity
- Incorrect pricing due to technical errors
- Abuse of promotional offers
- Reselling or commercial misuse
- Violation of applicable laws or our website policies
Where payment has been successfully received for an order cancelled by SAARVIYA, the eligible refund will be processed according to the applicable refund procedure.
9. Refund Timeline
For successfully cancelled prepaid orders, SAARVIYA will initiate the eligible refund within a reasonable period after cancellation confirmation.
For products returned after delivery, the refund will be processed according to our Refund & Return Policy. Where a return is approved, the eligible refund will be initiated within 7 days after we receive and inspect the returned product.
The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment service provider.
10. How to Contact Us
For order cancellation or related queries, please contact us:
SAARVIYA
A Brand Operated by Chakraborty Consultancy
Email: care@saarviya.com
Customer Support: +91 8158857509
Business Address:
DumDum, Kolkata,
West Bengal – 700050
India
11. Changes to This Cancellation Policy
SAARVIYA reserves the right to modify or update this Cancellation Policy from time to time.
Any changes will become effective once the updated policy is published on our website. We encourage customers to review this page periodically.
12. Agreement to This Policy
By placing an order through the SAARVIYA website, you confirm that you have read, understood, and agreed to this Cancellation Policy.
© 2026 SAARVIYA. All Rights Reserved.
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