Privacy Policy

Last Updated: August 21, 2026

Welcome to SAARVIYA. We value the trust you place in us and are committed to protecting your personal information and maintaining the privacy and security of our customers.

This Privacy Policy explains how SAARVIYA, a fashion and lifestyle brand operated by Chakraborty Consultancy, collects, uses, stores, processes, and protects your personal information when you visit or make a purchase through our website.

By accessing or using our website, products, or services, you agree to the practices described in this Privacy Policy.

1. Business Information

Brand Name: SAARVIYA
Legal Business Name: Chakraborty Consultancy
Nature of Business: Online Fashion and Lifestyle Products
Website: https://saarviya.com
Email: care@saarviya.com
Customer Support Number: +91 8158857509
Business Address: DumDum, Kolkata, West Bengal – 700050, India

SAARVIYA is an online fashion and lifestyle brand offering products such as sarees, kurtis, ethnic wear, and other fashion-related products.

SAARVIYA is operated and managed by Chakraborty Consultancy.

2. Information We Collect

When you visit our website, register an account, place an order, contact us, or use our services, we may collect the following information:

Personal Information

Full name
Email address
Mobile number
Billing address
Shipping and delivery address
City, state, postal code, and country

Order and Transaction Information

Products purchased
Order number
Order value
Payment status
Transaction or payment reference details
Refund and cancellation information

Technical Information

When you use our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Date and time of access
Cookies and similar technologies

We collect this information to improve our website functionality, security, customer experience, and services.

3. How We Use Your Information

The information collected from you may be used for the following purposes:

Processing and fulfilling your orders
Delivering products to your specified address
Processing payments securely
Sending order confirmations and transaction updates
Providing customer support
Processing cancellations, returns, exchanges, and refunds
Preventing fraudulent transactions and misuse of our website
Improving our products, services, and website experience
Complying with applicable legal, regulatory, accounting, and tax requirements
Sending promotional offers or marketing communications where permitted by law

We use customer information only for legitimate business purposes and do not sell personal customer information to unrelated third parties.

4. Payment Information and Razorpay

For online payments, SAARVIYA may use secure third-party payment service providers, including Razorpay, to process eligible payment methods.

When you make a payment through our website, your payment may be processed through the secure payment infrastructure of the applicable payment gateway.

Depending on the payment method selected, payment processing may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Other payment methods made available by the payment gateway

SAARVIYA and Chakraborty Consultancy Services LLP do not intentionally store complete debit card, credit card, CVV, PIN, or other sensitive payment authentication information on our servers.

Payment information is processed by the respective payment service provider in accordance with their applicable security standards and privacy practices.

Customers are encouraged to review the privacy policy and terms of the respective payment service provider before completing a transaction.

5. Order Processing

After a successful order is placed, we may use the information provided by you to:

Confirm your order
Verify payment status
Process and pack your products
Arrange shipping and delivery
Provide tracking information
Contact you regarding order-related matters

In certain situations, we may contact you to verify order details or resolve payment, delivery, or product-related issues.

6. Sharing of Information

We may share relevant information with trusted third-party service providers only when necessary for operating our business and providing services to you.

These service providers may include:

Payment Service Providers

To securely process online payments and related transactions.

Shipping and Logistics Partners

To deliver products to the address provided by you.

Technology and Website Service Providers

To host, maintain, secure, and improve our website and digital services.

Government or Regulatory Authorities

Where disclosure is required under applicable law, legal process, government request, or regulatory requirement.

We do not sell, rent, or trade your personal information for commercial purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may help us:

Remember your preferences
Maintain shopping cart functionality
Understand website usage
Improve website performance
Enhance security
Analyse traffic and visitor behaviour

You may choose to disable cookies through your browser settings. However, certain features of our website may not function properly if cookies are disabled.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Our website may use security technologies such as SSL encryption and secure hosting infrastructure where applicable.

However, no method of transmission over the internet or electronic storage system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should not share passwords or sensitive authentication information with others.

9. Data Retention

We retain personal and transaction-related information for as long as reasonably necessary to:

Process and fulfil orders
Provide customer support
Handle returns, exchanges, and refunds
Resolve disputes
Prevent fraud
Meet legal, accounting, tax, and regulatory requirements

When information is no longer required, we may securely delete, anonymise, or retain it only where legally required.

10. Marketing Communications

With your consent or where otherwise permitted under applicable law, we may send you information regarding:

New product launches
Special offers
Discounts
Promotional campaigns
Brand updates

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or by contacting our customer support team.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications related to your orders, payments, deliveries, refunds, or customer service requests.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, payment gateways, logistics providers, or other external services.

SAARVIYA is not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend that you review the privacy policies of such third parties before providing personal information to them.

12. Children’s Privacy

Our website and services are not specifically intended for children who are not legally eligible to enter into a binding transaction under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us, and we will take reasonable steps to address the matter.

13. Your Rights and Choices

Subject to applicable law, you may have the right to:

Request access to certain personal information held by us
Request correction of inaccurate information
Request updates to your contact details
Withdraw consent where processing is based on consent
Opt out of marketing communications
Raise concerns regarding the use of your personal information

To submit a privacy-related request, please contact us using the details provided below.

14. Fraud Prevention and Security

We may use order, payment, device, and transaction-related information to help detect and prevent:

Fraudulent transactions
Unauthorised payment activity
Chargebacks
Abuse of promotional offers
Fake or suspicious orders
Other activities that may violate our Terms and applicable laws

We reserve the right to cancel or hold an order for verification where fraudulent or suspicious activity is reasonably suspected.

15. Changes to This Privacy Policy

SAARVIYA may update this Privacy Policy from time to time to reflect changes in:

Our business operations
Products and services
Technology
Legal or regulatory requirements
Payment or security practices

The updated Privacy Policy will be published on this page along with the revised Last Updated date.

We encourage customers to review this page periodically.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

SAARVIYA
A Brand Operated by Chakraborty Consultancy

Website: https://saarviya.com
Email: care@saarviya.com
Customer Support: +91 8158857509

Business Address:
DumDum, Kolkata,
West Bengal – 700050
India

17. Consent

By accessing, browsing, registering on, or making a purchase through the SAARVIYA website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

If you do not agree with this Privacy Policy, please discontinue the use of our website and services.

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