Last Updated: August 21, 2026
At SAARVIYA, customer satisfaction is important to us. We aim to provide quality fashion and lifestyle products and a transparent shopping experience.
This Refund & Return Policy explains the terms and conditions applicable to returns, refunds, cancellations, and related requests made through SAARVIYA.
SAARVIYA is a fashion and lifestyle brand operated by Chakraborty Consultancy.
By placing an order on our website, you agree to this Refund & Return Policy.
1. Return Eligibility
We offer a 3-day return policy from the date of successful delivery of the product.
If you wish to return an eligible product, you must submit a return request within 3 days from the date you receive the product.
For example, if your product is delivered on 1 January, your return request must be raised within the applicable 3-day return period.
After the return period expires, we may not be able to accept the return request.
2. Conditions for Return
To be eligible for a return, the product must:
- Be unused, unworn, unwashed, and undamaged.
- Be returned in its original condition.
- Have all original tags, labels, packaging, and accessories intact.
- Not show signs of use, alteration, damage, or misuse.
- Be returned with the original invoice or order details, where applicable.
SAARVIYA reserves the right to inspect the returned product before approving a refund.
A return request may be rejected if the returned product does not meet the applicable return conditions.
3. How to Request a Return
To request a return, please contact our customer support team within 3 days of receiving your product.
You can contact us through:
Email: care@saarviya.com
Customer Support: +91 8158857509
Please provide the following details:
- Order number
- Customer name
- Registered mobile number
- Reason for return
- Clear photographs or videos of the product, if requested
After reviewing your request, our customer support team will provide further instructions regarding the return process.
4. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect
- Different from the product ordered
Please contact us within 3 days of delivery.
We may request clear photographs, videos, or other relevant information to verify the issue.
Once the issue is verified, we will provide an appropriate resolution, which may include:
- Return of the product
- Replacement, subject to product availability
- Refund, where applicable
5. Return Pickup and Shipping
Where return pickup is available, we may arrange a reverse pickup through our logistics partner.
If reverse pickup is not available for your location, you may be requested to return the product using a suitable shipping method after receiving instructions from our customer support team.
Please do not send any product back without receiving confirmation or return instructions from SAARVIYA.
The responsibility for return shipping charges, if applicable, will be communicated to you during the return process.
6. Product Inspection
Once the returned product is received by us or our authorised logistics partner, it will undergo a quality and condition inspection.
The refund will be approved only after the returned product successfully passes the applicable inspection.
If the returned product is found to be:
- Used or worn
- Washed
- Damaged after delivery
- Missing original tags or packaging
- Altered or modified
- Different from the product originally delivered
SAARVIYA reserves the right to reject the return or refund request.
7. Refund Timeline
After we receive the returned product and successfully complete the required inspection, the eligible refund will be initiated within 7 days of receipt of the returned product.
Depending on your original payment method, bank, card issuer, UPI provider, or payment service provider, the credited amount may take additional time to reflect in your account after the refund has been initiated.
Refund timelines may therefore vary depending on the payment method and banking partner.
8. Refund Method
Approved refunds will generally be processed to the original payment method used while placing the order, wherever technically possible.
For example, payments made through:
- UPI
- Debit Card
- Credit Card
- Net Banking
- Other eligible online payment methods
may be refunded through the applicable payment processing method.
In certain cases where a refund to the original payment method is not technically possible, SAARVIYA may contact the customer to arrange an appropriate alternative refund method, subject to verification and applicable policies.
9. Cancellation of Orders
Customers may request cancellation of an order before it has been shipped or dispatched.
Once an order has been shipped or dispatched, cancellation may not be possible. In such cases, customers may request a return in accordance with the applicable 3-day return policy, subject to product eligibility and the conditions mentioned in this policy.
SAARVIYA reserves the right to cancel orders due to reasons including, but not limited to:
- Incorrect pricing
- Product unavailability
- Payment verification issues
- Suspected fraudulent activity
- Incorrect or incomplete order information
- Operational or technical issues
If an order is cancelled by SAARVIYA after successful payment, the eligible amount will be refunded according to the applicable refund process.
10. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, customisation, clearance, or other applicable reasons.
Products may be non-returnable if they are:
- Customised or personalised products
- Products marked as final sale or non-returnable at the time of purchase
- Used, worn, washed, or altered products
- Products returned without original tags or packaging
- Products damaged due to customer misuse or improper handling
Any specific non-returnable condition applicable to a particular product will be communicated on the relevant product page or during the purchase process, where applicable.
11. Partial Refunds
In certain situations, only a partial refund may be applicable, depending on the condition of the returned product or other applicable circumstances.
If a partial refund applies, the customer will be informed of the applicable refund amount and reason before or during the refund process, where reasonably possible.
12. Return and Refund Rejection
SAARVIYA reserves the right to reject a return or refund request where:
- The return request is submitted after the applicable return period.
- The product does not meet the return eligibility conditions.
- The product has been used, worn, washed, altered, or damaged after delivery.
- Original tags, labels, packaging, or included accessories are missing.
- Fraudulent, abusive, or suspicious activity is reasonably suspected.
- The product returned does not match the product originally delivered.
13. Contact Us
For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:
SAARVIYA
A Brand Operated by Chakraborty Consultancy
Email: care@saarviya.com
Customer Support: +91 8158857509
Business Address:
DumDum, Kolkata,
West Bengal – 700050
India
14. Changes to This Policy
SAARVIYA reserves the right to update or modify this Refund & Return Policy from time to time.
Any changes will be effective once the updated policy is published on our website. Customers are encouraged to review this page periodically.
15. Agreement to This Policy
By placing an order on the SAARVIYA website, you confirm that you have read, understood, and agreed to this Refund & Return Policy.
© 2026 SAARVIYA. All Rights Reserved.
SAARVIYA is a brand operated by Chakraborty Consultancy.
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